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MENSWEAR

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WOMENSWEAR

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30 DAY RETURNS

We want you to love what you wear. Every order comes with 30-day returns, so you can shop with complete confidence.

LOVED BY OUR CUSTOMERS

Real reviews from shoppers across the UK

★★★★★

I’ve ordered several times now and it’s excellent every single time. Both the service and the pieces are top quality. Definitely a shop you can trust!

Laura Pearce
London
★★★★★

At first I wasn’t sure about ordering from a brand I didn’t know, but I’m so glad I did! The quality is outstanding and the fit is spot on. Thank you so much!

Charlotte Hughes
Edinburgh
★★★★★

Fantastic experience with By Mirella! My order arrived quickly and beautifully packaged, and the quality is top-notch. I’ll definitely be shopping again!

Sophie Bennett
Manchester
★★★★★

I love stylish basics that are also comfortable. I ordered three pieces and they all fit exactly as promised. Super happy with my purchase!

James Whitfield
Bristol
★★★★★

Comfort matters most to me. I used the size guide to order two dresses and they fit perfectly right away. Beautiful quality throughout!

Emily Carter
Cambridge

FREQUENTLY ASKED QUESTIONS

Do you offer free shipping?
Yes — shipping to the UK is completely free on every order, with no minimum spend. For international destinations, shipping is calculated at checkout based on your location, the speed you select, and the weight and size of your package.
How long does shipping take?
Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). Once shipped, delivery typically takes 6–9 business days in transit, for a total delivery time of around 6–12 business days. Our daily order cut-off is 5:00 PM EST.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number and a link to follow your package’s progress. If you haven’t received a tracking number within 3 business days of placing your order, please contact us at support@bymirella.com.
Can I return an item if it doesn’t fit or I change my mind?
Absolutely. We offer a 30-day return policy — you have 30 days from receiving your order to request a return. Items must be unworn, unused, in their original packaging and with tags attached, along with proof of purchase. To start a return, email us at support@bymirella.com and we’ll send you a return shipping label and instructions.
When will I receive my refund?
Once we’ve received and inspected your return, we’ll let you know whether your refund has been approved. If approved, you’ll be refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or card provider to post the refund.
Are there any items that can’t be returned?
Certain items are non-returnable, including sale items, gift cards, perishable goods, custom or personalised products, and personal care goods. If you’re unsure about a specific item, just get in touch before ordering. Customers shipping within the EU also benefit from a 14-day cooling-off period.
What payment methods do you accept?
You can check out safely and securely with all major credit and debit cards (Visa, Mastercard, American Express), as well as Apple Pay, Google Pay and Shop Pay. Every payment is protected with industry-standard SSL encryption.
How can I contact you?
Our customer support team is happy to help. Email us any time at support@bymirella.com — we’re available Monday to Friday, 9am–5pm (EST), and aim to reply within 24 hours.

  • FREE UK SHIPPING

    Enjoy free shipping to the UK on every order, with no minimum spend — delivered straight to your door.

  • EASY RETURNS

    We offer a 30-day hassle-free return policy, giving you plenty of time to make sure your purchase is just right.

  • CUSTOMER SERVICE

    We’re always here to help. Whether you have questions, need support, or just want advice, our team is ready to assist you every step of the way.