Shipping Policy
Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place with us.
At Bymirella, we are committed to providing a seamless and transparent shipping experience for all our customers. Please review the details below to understand our shipping process, timelines, and responsibilities.
Shipping Costs
Shipping charges are calculated at checkout based on:
- Delivery location
- Shipping speed selected
- Total weight and size of your package
Occasionally, we offer free shipping promotions on specific products or order minimums.
Order Processing Time
Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
During high-volume periods (e.g., holiday seasons or sales), processing may take slightly longer.
If we encounter any issues (such as payment failure or incomplete address), our team will contact you via email before dispatching your order.
Shipping Time & Delivery Estimates
Once shipped, orders are typically delivered within:
- Transit Time: 6–9 business days
- Total Delivery Time: 7-12 business days
Delivery timelines may vary slightly depending on your location and local carrier conditions.
Order cut-off time:Â 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
Shipping Carriers
We partner with a network of reliable, well-established shipping providers to ensure safe and timely delivery. Depending on your location and the items ordered, your package may ship via USPS, UPS, FedEx, DHL, or other trusted regional and international carriers.
The carrier used will be based on your location and selected shipping method at checkout.
Tracking Your Order
Once your order is shipped, you’ll receive a confirmation email with a tracking number and link to follow your package’s progress.
If you haven’t received a tracking number within 3 business days after placing your order, please contact us.
Delivery Issues
If your order is delayed, lost, or marked as delivered but not received, please notify us within 7 days of the last tracking update.
We’ll work with the carrier to investigate the issue and help resolve it as quickly as possible.
Address Accuracy
Please double-check your shipping address during checkout. Orders returned due to incorrect addresses will require reshipping at the customer’s expense.
Bymirella is not responsible for delays or lost packages resulting from inaccurate shipping information.
Order Changes & Cancellations
If you need to cancel or modify your order, please notify us within 4 hours of placing it.
While we’ll do our best to accommodate changes, we cannot guarantee cancellations or modifications once the order has entered the fulfillment stage.
HOW CAN YOU CONTACT US?
Got questions or need help? Our support team is here for you! Reach out to us anytime at support@bymirella.com, and we'll respond within 24 hours. Your satisfaction is our top priority.
Reach us anytime at:
Email: support@bymirella.com
Phone: +13252742125
Business Days:Â Mon - Friday: 9am - 4pm (EST)
Contact Address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM